Last updated: 16th December 2024

MARSUPIUM TECHNOLOGIES PRIVATE LIMITED (“IPF“) believes in helping its customers as far as possible, and has a liberal cancellation policy for transactions that happens between the seller parent (“Merchant“) and the buyer parent (“Customer“). Under this policy:

• Cancellations will not be entertained once the order is placed.
• In case of receipt of damaged or defective items please report the same to our team. The request will, however, be entertained once the Merchant has checked and determined the same at their end. This should be reported within 2 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our team within 2 days of receiving the product. The team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by IPF, it’ll take 9-15 days for the refund to be processed to the Customer.
• Queries related to damaged or defective items for which payment has been made or shipment arranged outside the IPF platform will not be entertained by IPF. If the transaction or shipment occurs outside the IPF platform, the Customer and Merchant bear full responsibility for resolving any issues directly between themselves. IPF will not be liable for any disputes, losses, or damages arising from such external transactions.